Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your use of the Astral Lover mobile game, its content, virtual items, subscriptions and related support (together, the "Game"). The Game is provided by Deity Performance Marketing Pty Ltd (ABN 78 607 883 705), trading as Lavender House Studios ("Lavender House", "we", "us"), of Victoria, Australia.

By downloading, opening or playing the Game, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Game.

You download the Game and make purchases through the Apple App Store or Google Play (each an "App Store"). The App Store's own terms also apply to those downloads and purchases.

2. Who can play

You must be at least 18 years old, or the age of majority where you live if that is higher, to use the Game. The Game contains mature romantic themes and sexual content and in-game purchases linked to elements of chance.

We may ask you to confirm your age. If we reasonably believe an account belongs to someone under 18, we may close it and, where the law requires, help arrange a refund of purchases.

3. Your account

• An account is created when you first open the Game and is tied to your device. You can link it to Sign in with Apple or Google so you can restore your progress on a new device.
• If you do not link your account, deleting the Game or changing devices may mean we cannot restore your progress, Moonstones or unlocked chapters. Active subscriptions can always be restored through your App Store account.
• You are responsible for keeping access to your device and linked sign-in secure, and for activity on your account.
• Accounts are personal. You may not sell, trade, share or transfer your account, Moonstones or items to anyone else.

4. Changes to the Game and to these Terms

Astral Lover is a live game. We regularly add, change and sometimes retire stories, characters, features and offers.

We may update these Terms. If a change materially affects you, we will tell you in the Game or by email at least 14 days before it takes effect. If you keep playing after that date, the new Terms apply. If you do not agree, you can stop playing, delete your account and cancel any subscription before the change takes effect.

5. Purchases, Moonstones and Premium

The Game is free to download. You can choose to pay real money for Moonstones and for a Premium subscription. You never have to spend money to finish a story you have unlocked.

5.1 How payment works

• All real-money purchases are made through your App Store account and paid using the payment method you have saved there. We never see or store your card details.
• Prices are shown in the App Store and in the Game before you confirm, in your local currency and including any taxes the App Store collects, such as GST.
• A purchase is complete when the App Store confirms payment and our server validates the receipt. Moonstones or Premium benefits are then added to your account.

5.2 Moonstones

• Moonstones are the Game's virtual currency. You can buy Moonstones in packs, and you may also earn Moonstones by playing daily rewards, collections, Premium.
• Moonstones give you a limited, personal, non-transferable licence to use them in the Game. They are not money, have no cash value and cannot be exchanged for money, sold, traded, gifted or moved to another account or game.
• Moonstones are used up when you spend them. A spend is final once the content or item you chose has been delivered to your account.
• Moonstones you hold do not expire while your account is active.
• We may change Moonstone prices or what Moonstones can be spent on in future. Changes never reduce Moonstones already in your balance, except to correct a mistake, a fraudulent or refunded purchase, or a breach of these Terms.

5.3 Chapter unlocks

• Some chapters cost Moonstones to unlock. The gem price is shown before you confirm.
• Once you unlock a chapter, it stays unlocked on your account for as long as we offer the Game. You do not pay again to replay it.
• We do not charge for individual dialogue choices inside a chapter.

5.4 Tarot pulls (chance-based rewards)

A tarot pull is a draw that awards one reward chosen at random from a reward pool. You pay for pulls with Moonstones, and Moonstones can be bought with real money.

• What you can win: bonus content for characters you have already unlocked through the story, or one of three consolation prizes. Pulls never unlock story chapters or characters, which are earned through story progression.
• Odds: the odds of every reward type are shown on the Odds screen before you pull. Odds depend on how many characters you have unlocked and on your chosen focus character, and the total chance of a character prize is capped at 4%. The odds shown at the time of your pull are the odds that apply.
• No real-world value: rewards from pulls cannot be cashed out, sold, traded or exchanged for money or anything of value outside the Game.
• We may change reward pools and odds for future pulls. We will show any change on the Odds screen before it applies, and we will not change the odds of a pull already made.

5.5 Premium subscription

Premium is a subscription contract. By subscribing, you agree to pay a recurring fee until you cancel.

• What you get: the Premium benefits described on the Premium screen when you subscribe such as bonus currency, items and benefits. We will not materially reduce the benefits of a period you have already paid for.
• Price and period: $9.99 USD per month, or the local price shown in your App Store, charged to your App Store account when you confirm.
• Automatic renewal: Premium renews automatically each month at the then-current price. You are charged within 24 hours before the end of each period unless you cancel at least 24 hours before it ends.
• Free trial: First time subscribers will be granted a free 7 day trial.
• How to cancel: you can cancel online at any time, in a few taps, from your App Store subscription settings. In the Game, go to the Emporium and the VIP section, which opens those settings. Deleting the Game or your account does not cancel your subscription.
• After you cancel: Premium continues until the end of the period you have paid for, then stops. You keep anything already delivered to your account, such as Moonstones or unlocked content.
• Price changes: we will tell you in advance of any price increase, and the App Store may ask for your consent. If you do not want to pay the new price, you can cancel before it takes effect.

5.6 Refunds

• Because the App Store processes payment, refund requests for purchases are handled by Apple (reportaproblem.apple.com) or Google (through your Google Play order history). We cannot issue refunds for App Store purchases directly.
• If a purchase does not arrive, or something you paid for does not work, contact us at hello@lavender-house.studio. We will fix or restore it, or help you seek a refund from the App Store.
• If a purchase is refunded or charged back, we may remove the Moonstones, items or benefits that came with it, which can leave your gem balance below zero.
• Except as set out here or required by law, purchases are not refundable once delivered.

5.7 Your rights under consumer law

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under any other consumer law that cannot be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

If you live in the European Union or United Kingdom, you ask us to supply digital content immediately when you buy it, and you acknowledge that you lose your 14-day right of withdrawal once supply begins. Your other statutory rights are not affected.

6. The Game's content

• Mature themes. Astral Lover is interactive romance fiction for adults. It includes romantic and sexual themes and may touch on emotionally difficult topics. We show content notes in the Game where relevant.
• Fiction only. All characters are fictional adults aged 18 or over. Any resemblance to real people is coincidental. Characters are not real and cannot give you advice.
• How we make it. Some character art, voice and first-draft dialogue are created with the help of generative AI tools, then reviewed and edited by our writers and artists. The Game does not generate dialogue in real time, and your choices and messages in the Game are not sent to AI providers.

7. Your licence to play

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to download and play the Game on devices you own or control, for your own non-commercial entertainment. This licence is subject to these Terms and the App Store's usage rules.

We and our licensors own the Game and everything in it, including the characters, stories, art, music, voice, code, and the names Astral Lover, Lavender House Studios and Lavvy. You get no other rights except those set out here.

You are welcome to share screenshots, clips and non-commercial fan works, as long as you credit "Astral Lover by Lavender House Studios" and do not share unreleased content or imply we endorse you. We may withdraw this permission for specific content.

8. Rules of play

You must not:

• cheat, use bots, or modify, hack or tamper with the Game client or its network traffic
• exploit bugs or errors (please report them to us instead)
• reverse engineer, decompile or extract the Game's code or assets, except where the law allows it
• scrape or copy the Game's content, or use it to train AI models
• buy, sell or trade accounts, Moonstones or items, or obtain them from anyone other than us or the App Store
• make fraudulent purchases or refund claims
• harass, threaten or abuse our team or other people in connection with the Game
• use the Game in any way that breaks the law.

If someone gains Moonstones, items or progress through a bug, exploit or breach of these rules, we may correct their account.

9. Suspension, deleting your account and ending the Game

• You can leave at any time. by emailing hello@lavender-house.studio. Remember to cancel Premium separately in your App Store settings.
• We may suspend or close an account if you seriously or repeatedly breach these Terms, act fraudulently, put other people or the Game at risk, or if the law requires it. Where it is reasonable, we will tell you why and give you a chance to respond. If we close an account for breach, unused Moonstones and items are forfeited to the extent the law allows.
• If we stop running the Game, we will give at least 60 days' notice in the Game. We will stop selling Moonstones and new subscriptions from the date of that notice, stop renewing subscriptions, and comply with any refund obligations under consumer law.

10. Availability

The Game needs an internet connection and runs on our servers. We work to keep it available but cannot promise it will be uninterrupted or error-free, for example during maintenance, updates or outages outside our control. Subject to section 5.7, the Game is provided "as is" to the extent the law allows.

11. Our liability

Subject to section 5.7 and to the extent the law allows:

• we are not liable for loss of data, profits or opportunity, or for any indirect or consequential loss, arising from your use of the Game
• our total liability to you for all claims is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or fraud.

12. Additional terms for Apple devices

If you downloaded the Game from the Apple App Store:

• these Terms are between you and us only, not Apple, and we, not Apple, are responsible for the Game and its content
• Apple has no obligation to provide maintenance or support for the Game
• if the Game fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any. To the extent the law allows, Apple has no other warranty obligation for the Game
• we, not Apple, are responsible for any claims about the Game, including product liability, failure to meet legal or regulatory requirements, consumer protection, privacy, and intellectual property infringement claims
• you confirm you are not located in a country subject to a US Government embargo, and are not on any US Government list of prohibited or restricted parties
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Complaints and governing law

If you have a problem, please contact us first at hello@lavender-house.studio and we will try to resolve it within 30 days. Australian consumers can also contact Consumer Affairs Victoria or the ACCC.

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. If you live outside Australia, you keep any protections given to you by the mandatory laws of your country.

14. General

• If any part of these Terms is invalid or unenforceable, the rest continues to apply.
• If we do not enforce a right straight away, we have not waived it.
• We may transfer our rights and obligations under these Terms to a business that takes over the Game, as long as your rights are not reduced. You may not transfer yours.
• These Terms, the Privacy Policy and any in-game rules we point you to are the whole agreement between you and us about the Game.

15. Contact us

Lavender House Studios (Deity Performance Marketing Pty Ltd, ABN 78 607 883 705)
Melbourne, Victoria, Australia
Support: hello@lavender-house.studio